The texts below apply to our websites that fall under Sonic Healthcare Benelux, here referred to as ‘the laboratory’.
The Sonic Healthcare Benelux group includes the following companies:
- Algemeen Medisch LAboratorium, A.M.L. (Antwerp) – www.aml-lab.be
- Medvet – www.medvet.be
- Algemeen Medisch Laboratorium West (Ardooie) – www.laboardooie.be
- Klinisch Labo Rigo (Genk) – www.laborigo.be
Intellectual property rights
By accessing and using one of our websites, you expressly agree to the following terms and conditions.
The content of our sites, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Sonic Healthcare Benelux.
Limitation of liability
The information on our websites is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.
The laboratory makes great efforts to ensure that the information made available is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information made available. If the information provided contains inaccuracies or if certain information is unavailable on or via the site, the greatest possible effort will be made to rectify this as soon as possible.
However, the laboratory cannot be held liable for direct or indirect damage resulting from the use of the information on this site.
If you should discover inaccuracies in the information made available via our sites, you can always contact the administrator of the site.
The content of our sites (including links) may be modified, changed or supplemented at any time without notice or notice. The laboratory does not guarantee the proper functioning of our websites and can in no way be held liable for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from the access or use our websites.
Under no circumstances can the laboratory be held liable to anyone, directly or indirectly, in a special or other way, for damage attributable to the use of this site or any other site, in particular as a result of links or hyperlinks, including, without limitation, of all losses, work interruptions, damage to programs or other data on the computer system, of equipment, software or other of the user.
The websites may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. Placing links to these websites or pages in no way implies an implicit approval of their content.
The laboratory expressly declares that it has no control over the content or other features of these websites and can in no way be held liable for their content or features or for any other form of damage resulting from their use.
Applicable law and competent courts
This website is governed by Belgian law and the Belgian courts have exclusive jurisdiction to hear any dispute arising in connection with these websites.
These terms and conditions apply to all services provided by the medical laboratory, the address of which is stated on the front of the registered office, and which is always referred to below as ‘the laboratory’. Deviations from, exceptions to and additions to these terms and conditions only apply if they have been accepted in writing by the laboratory.
Some of our laboratories are accredited for a wide range of analyses. A detailed list of analyzes covered by external accreditation is available at the laboratory. The Quality System includes the pre- and post-analytical phase and the analytical phase itself.
Offers and quotations are always without obligation and only valid for a period of 30 days, unless otherwise agreed in writing.
Requests for analyzes must be submitted with a specific request form from the laboratory (on paper and/or digital) or in another written and clear manner. The laboratory accepts oral additions to existing applications and records this in writing. The laboratory has the authority not to accept an application and is obliged to inform the client immediately in that case.
The laboratory undertakes to perform the work according to generally recommended clinical standards, but does not guarantee the achievement of any result. The displayed analysis results must always be interpreted accurately with the necessary medical expertise of the applicant or another medical expert so requested. In case of doubt about the analysis results, the laboratory should in the first instance be contacted for further explanation. Any liability of the laboratory for damage suffered by the client or third parties, of whatever nature, is expressly excluded, unless there is demonstrable or gross negligence, in which case the laboratory’s liability is limited to EUR 25,000.00 per claim.
The laboratory is obliged to comply with the legislation regarding the protection of privacy, except in the event of a legal obligation or court order to the contrary. The laboratory does have the right to use results for comparison, reference, statistical or scientific purposes, whereby the above legislation remains in full force and effect.
Samples, transport and storage
The client supplies samples for research in accordance with the laboratory’s guidelines. If so agreed, the laboratory is responsible for the transport of samples in accordance with the rules of the art, but is not liable for loss or damage, neither during transport nor at the laboratory itself. The laboratory stores the samples according to standard guidelines, unless otherwise agreed in writing.
The laboratory determines the manner in which, the method and the equipment with which the activities of the laboratory are carried out. Information about this is available to clients.
The laboratory will direct the results exclusively to the client, unless the latter instructs otherwise in writing. The report may only be reproduced in its entirety by the client, unless after written permission from the laboratory.
The laboratory invoices analyses, subject to the NIDHI legislation, at rates as determined by the Government. However, there are also non-contracted providers in the laboratory so that, in some cases, a supplement can be charged. The laboratory invoices analyzes outside NIDHI according to a standard price list, unless otherwise agreed in writing by the laboratory.
Each invoice is considered definitively accepted by the client unless the client sends in a reasoned protest by registered letter within 21 days of the invoice date. Invoices are payable within 30 days of the invoice date.
After expiry of the payment term, the laboratory is entitled to interest at the legal interest rate, but at least at 1% for each month or part thereof, without a reminder being required. In the absence of immediate payment, the file can be transferred to a specialized third party authorized to exercise the activity of amicable recovery. This person will be mandated to collect the amount owed, increased by a fixed compensation of 15% of the amount owed, but at least EUR 25, without prejudice to the right to prove the actual damage suffered if this is greater.
The laboratory undertakes to carefully handle complaints from clients about any aspect of the medical-analytical services.
In case of differences of interpretation in translations of this text, the Dutch version will prevail.
Applicable law and disputes
These terms and conditions are subject to Belgian law; the court in Antwerp is exclusively competent to settle disputes.
AML & Medvet
Emiel Vloorsstraat 9
E-mail DPO: email@example.com
We consider the protection of your privacy of utmost importance. Therefore, we want to inform you as much as possible about what happens to your personal information. Below, you will find information on what data we collect, why we do so, how long we keep it, what your privacy rights are and how you can pursue them.
1. Why do we collect your personal information?
We collect and process your personal information (identification data, administrative data, medical data) for following purposes:
- Conducting clinical biology, molecular biological and pathological analyses
- Conducting industrial medical, toxicological and forensic analyses
- Conducting analyses by external laboratories
- Conducting scientific research on anonymised data
- In connection with the abovementioned analyses: processing customer administration, implementing invoices, monitoring solvency, verifying insurability, sending newsletters and information to health care providers
2. How do we obtain your personal information?
We collect your personal information when you present yourself with your electronic identity card (eID) to your doctor or to our lab for medical analyses. Your identification information is verified with the National Register database to ensure that the results of our examinations and analyses are correctly linked to you as a patient who relies on our laboratory. The unambiguous identification of patients is a legal obligation.
3. Rightfulness of processing
Analyses in the health care sector are carried out bason on examination prescriptions by doctors. We are legally recognised laboratories and meet the strict requirements of the legislation on recognised laboratories. The laboratory addresses the analysis results exclusively to the client unless the client instructs otherwise in writing.
4. With we share your personal information
If necessary for the realisation of the predefined purposes, we share your personal information with third parties who support us in our medical analyses (such as other laboratories of the Sonic Healthcare Benelux Group), parties who provide us with ICT services, various bodies within the social security system (health insurance, NIHDI, CoZO, etc.) to the extent necessary for the execution of our processing operations and to comply with our legal obligations.
The laboratory guarantees that these recipients will take the necessary technical and organisational measures to protect the personal information.
5. How do we protect your personal information?
We do everything possible to guarantee your privacy. With this in mind, and based on a risk analysis, we have implemented security technologies and measures to ensure the availability, confidentiality and integrity of your personal information. In addition, access to your personal information is strictly limited to those who need that information to carry out the implicated processing operations to fulfil our purposes described above.
We assure you that we will ensure the third parties that receive and process your personal information take the necessary measures to protect your privacy.
7. How long do we keep your personal information?
We will use your information only for the purposes mentioned above and only for the time necessary to fulfil these purposes, considering the legal retention periods. The retention periods are listed in the register of processing activities.
8. What are your privacy rights?
- Right of perusal: you have the right to obtain, at any time, confirmation as to whether your personal information is being processed and, if so, to obtain the necessary information about this.
- Right to rectification: you have the right to have incomplete, inappropriate or obsolete personal information set right without delay.
- Right to oblivion: under certain conditions, and without unreasonable delay, you have the right to have your personal information deleted.
- Right to restriction of processing: under certain conditions, you have the right to obtain the restriction of processing.
- Right to transfer information: you have the right to recover your personal information in a readable format.
- Right to object: you have the right to object to the processing of your personal information based on your specific situation.
- Right to not be subject to a decision based solely on automated processing: we do not apply profiling or automated processing.
- Right to withdraw consent in the context of cookies (‘cookie consent’)
You can exercise these privacy rights free of charge unless your request is clearly unfounded or excessive due to the repetitive nature.
When you request to execute your privacy rights, we will always verify your identity to ensure that only you are in contact with your personal information.
9. How can I contact you?
You can also file a complaint with the National data protection authority by sending a letter to Drukpersstraat 35, 1000 Brussels, by email to firstname.lastname@example.org or by phone on 02/274.48.00.