Complaints and suggestions

At AML, we are committed every day to providing a high-quality service to both patients and healthcare professionals. If you are not satisfied with our service, or if you have a comment or suggestion, we would be pleased to hear from you.
You can contact us by email: feedback@aml-lab.be.
Please always include your full name, email address and telephone number so that we can contact you if necessary.
We guarantee that all reports will be handled confidentially and independently.
We will also keep you informed of the latest developments and the progress of your report.
Your feedback is valuable and helps us to further improve our services.

How do we handle complaints?

Every complaint submitted to the clinical laboratory is recorded and followed up within our internal quality system. A person responsible is appointed for each complaint and the situation is assessed, taking into account its priority and potential impact on the patient.
The actions taken in response to a complaint are carefully documented and monitored. Where necessary, additional improvement measures are implemented to minimise the likelihood of a recurrence as much as possible.